Frequently Asked Questions:
How do I pay for the services?
we urge all our customers sign up for A.C.C.P. We offer lower prices to our customers who do. More information is listed below.
Do I have to sign a long contract?
No contracts. While you can cancel your service at anytime with 24 hours notice, we do have a 4 cut minimum to qualify for our reduced prices. If cancelling before meeting the minimum cuts, a $30.00 fee applies.
*Does not apply to one-time cuts*
Do you offer same day services?
YES! If you are not on weekly or bi-weekly service with us we will try our hardest to fit you into our schedule for same day service. We will charge a little more for the service.
Do you guys offer anything besides Lawn Care?
Friendly Neighborhood Help LLC. started out as only a lawn care business in 2007. Since then we have been adding different services like exterior painting, and in 2011 snow plowing. Although lawn care is the major part of our services we have additional services to offer. Please visit our service page to see what we offer. We may in the future offer other services so please check our website for any updates.
Do I have to be there while you evaluate my lawn?
No, we evaluate as many as 10 lawns each day which makes it hard to meet with each of our customers for an evaluation. How the process usually works is we stop by your house and give your lawn an evaluation. We then either leave an evaluation sheet on your door or give you a call with our guaranteed price. It is then in your hands to decide to start service. If you wish to start one of our services you then need to call back in order to confirm services. If we are able to view your lawn online using Google Earth we will call you to give your evaluation over the phone.
Why is it a different price for Weekly and Bi-weekly services?
We charge less for bi-weekly for a few reasons. The first reason is because if you choose two week service your lawn is usually overgrown by the second week. It will then take us longer to service your property. If you choose weekly your lawn will never be overgrow and will always stay manicured. Also weekly service allows us to fill our routes so their are no gapes in between services which saves us money on gas prices.
Why do you offer lower prices for those who use debit/credit card billing?
We offer lower prices for those who use debit/credit card payments because it saves us and you the customer
time & Money.
More information below.
Why do you use Automatic Credit card processing (A.C.C.P.)?
Friendly Neighborhood Help has realized that we now live in the age of automation. We use automatic payment in everyday life: our Gym memberships are automated, our phone bills, insurance payments, school loans, car payments, and many more bills. No one likes to spend the extra time and money sending checks to any company. The lawn care industry is just now turning to this method and we are one of the first at least in this area to start direct payments. We have found this method to be the best for both our customers as well as us. The major reason we use A.C.C.P. is because it allows us to keep our prices low. Many lawn care companies spend thousands of dollars each year just on billing customers and it reflects on the prices they charge you for their service. With A.C.C.P our customer are automatically billed after each service. With our low payments you probably won’t notice a change in your statement so we always make sure we send you an invoice showing the dates you were charged, how much you were charged and the services we performed to receive the payment. We also like to automate your lawn care experience. Once you sign up for our lawn care program you don’t have anything else to do but enjoy your summer. No more having to go to the bank to pay us, no more having to waste time and money on writing and mailing a check, no more having to plan your day around our lawn care service to make a payment. There are no extra charges to you. All you have to do is just sit back and enjoy your beautiful lawn all summer long. We use Flagship Merchant Service to process all of our transactions. They are #1 in the industry in credit card processing. They use a secure network to protect your information from any threats. You are 100 % safe using their service. They also have a better business bureau rating of A+, see more information at authorize.net.
